State Farm® Insurance Agent Ian Johnson

"I've had State Farm auto and renter's insurance for more than 10 years and transferred my policies to Ian Johnson's office when I moved to Boise. Unfortunately, my experience after being hit by a drunk driver on October 31, 2025, left me incredibly disappointed.

The first business day after the accident, I called Ian's office because I had always been told to contact my insurance company when something happened. I had been assured multiple times that they were there to help me when I needed help. I spoke with a woman I'd talked to a few times before and explained the situation. Her first response was, "Why are you calling us? It's not our job to file a claim for you. Call the 1-800 number."

After spending nearly an hour unsuccessfully trying to get through the claims line, I called the office again later that week hoping someone could help. Instead, I was told by another employee that it was not their job to assist with filing claims and that I would need to handle everything myself through the 1-800 number. When I asked whether helping customers during situations like this was part of what I was paying for, I was told that while they were there to help, filing a claim and working through the process was something I had to do on my own.

Eventually, after being transferred multiple times through the claims center, I reached a representative named Tom, who was excellent. He helped initiate the claim, requested the police report, and scheduled a damage estimate at Crash Champions.

Unfortunately, the process continued to break down from there. The estimator quickly determined that the damage likely exceeded the value of my vehicle. However, communication between Crash Champions and State Farm became a major issue. Crash Champions repeatedly failed to contact State Farm, while State Farm refused to contact Crash Champions, saying it wasn't their responsibility.

The entire experience made me lose confidence in both the local agency and State Farm's claims process. If this is the level of support I can expect after being hit by a drunk driver, I no longer trust State Farm to be there when I need them most. As a result, I am no longer a State Farm customer."

"Great service! Always easy to work with. Fast responses and just a great agent to work with. Highly recommend Ian Johnson!"

"I was just saying to my husband how much I like working with the people at the Ian Johnson Agency. Through sales of homes, purchasing homes as well as settling a claim from a very serious car accident and the usual issues that come up they have been there for us 500 percent for many years
The agents are very professional, efficient friendly and responsive to our needs and questions."

"Because of screw up in Ian's office my homeowners insurance is now cancelled. What's the screw up? Ian's office changed the mortgage company to the wrong bank even though it has been with the same bank for years

He's living off his history as a past big star for BSU. His skills as a State Farm agent are awful.

Insured with State Farm now for 36 years and this is the absolute worst agent I have ever had.

Edit: In responce to Ian's reply.

I had received a text message from "Mary" telling me that Bank A was listed as the Mortgage holder after I contacted your office about the insurance listing the mortgage company incorrectly. I told her Bank B is, and has been for years, our Mortgage Company. I then told her Bank A was our HELOC. She asked me to provide proof. I said I will not, that she should be able to see when the change was made as Bank B had paid the insurance in May last year. She said she didn't see a change and I still needed to provide evidence that Bank B was our Mortgage holder now. Again, I said it's not a new thing, it has been with Bank B for YEARS. After I told her to contact the regional office is when she FINALLY sent me the declarations page for ME to forward to Bank B. Bank B told us they were going to add their insurance because they had not seen anything from State Farm.

So THAT is where the confusion came from. Instead of researching, Mary decided to argue with me. THIS is poor customer service."

"Thank you so much for making this insurance policy so easy and friendly!
Especially Mary!! 5 stars 🌟"

"5 stars goes to Mary! I see that other reviewers agree, which tells me she delivers top notch service to everyone. I don’t really interact much with Ian, but if I need him, he does make himself available/accessible. I rely on Mary for quick answers and she really does get back to me quickly and make me feel safe at State farm."

"Ian and his team, especially Mary, have been so helpful in explaining different policies that our family needs and how they work, making sure we don’t forget anything that sometimes gets hidden in the fine print sometimes to make sure we’re fully covered and taken care of should anything go wrong. Great customer service and nothing but friendly interactions!"

"I purchased a new car on a Friday ans my insurance agent was out of office, so their office helped me add my new car. Appreciate their effort to get me covered over the weekend for my new car."

"Best insurance agent"

"Excellent service, good communication between us, and easy payments."

"Very helpful and explains what and why. Also his secretaries are also very helpful and patient lol"

"Mary has been taking care of me for years and is so helpful! I love this office 🫶"

"great customer service"

"Ian became my agent when we moved here 4 years ago. He was quickly available via messaging which was super convenient for me. He is full of great information regarding different insurance and can help you uncover gaps in protection you may realize you didnt have. I recommend!"

"Extremely rude Customer Service all they do is make excuses and do not appreciate customers.
Save your time save your money save your sanity.
Go find something else.
If you like State Farm find a different agent, Don’t waste your time here."

"Absolutely do not recommend this location based on my experience with Mary, who apparently is the manager in town. She informed me that she was “too busy” to take a simple phone call regarding a new quote she was actively working on for a brand-new business account, which is why she insisted on only texting instead of handling things professionally over the phone.

What makes this even more ironic is that immediately after ending that conversation, I called the branch back and Mary herself answered the phone — not the receptionist. So clearly she was capable of taking calls, just apparently not the one involving the client she was already assisting.

I have never met or spoken to this woman before, so having my very first interaction be this rude, dismissive, and unpleasant was honestly shocking. Instead of simply communicating directly and professionally, she chose to conduct conversations through a receptionist on a three-way call, making a very simple issue unnecessarily frustrating.

Her attitude over the phone was nasty, impatient, and completely lacking basic customer service skills. If this is how management treats potential and current customers, I would strongly suggest taking your business elsewhere. Professionalism and respect cost nothing, and unfortunately neither were present during this interaction."

"Very helpful and proficient."

"Poor customer service. Was a customer almost 10 years. Treat you more like a policy number than a human being. Missed an auto payment because of an auto transfer on my end, which I guess ended future auto payments and caused me to miss another payment. No phone call, just mail saying my policy was terminated. Finally went back and forth via email, Mary didn't know how to answer my question, Ian jumped in, no empathy and was happy to cancel my life insurance at my request. Really disappointing that there was nothing more he did to make it right or keep a customer that had been around that long."

"Ian is very professional and helpful. Every interaction has been very positive, and he has lots of suggestions for our insurance needs. We are very happy with his service! And... Go Broncos!"

"Just huge props to Ian and his team. I needed business insurance for our nonprofit, Bridge of Grace, and I had a very tight window of time. They responded quickly and professionally then got me a policy with time to spare. That kind of customer service and courtesy is so appreciated! I strongly recommend Ian Johnson Insurance. Hit them up, you'll be very glad you did!"

"Personal service excellent. Knowledgeable, caring, professional....Had a great experience."

"Im happy with Ian Johnson over all. He has been good to me over the years."

"He's awesome"

"Ian and his insurance crew are the best. They genuinely care about us and make sure we are taking care of insurance wise."

"Ian and his staff are patient, kind, and very accommodating. They help me with the many strange turns my family's circumstances take. Great agent. Great insurance."